Terms and conditions

DISCLAIMER POLICY

Disclaimer The information contained in this website is for general information purposes only. The information is provided by Wayanad Silverwoods and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Wayanad Silverwoods. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Wayanad Silverwoods takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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CANCELLATION POLICY

Payments: For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA (Kerala) but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Cancellation Policy: In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows
0 -10 days prior to stay - No refund(on the full amount)
11-15 days prior to stay - 50% refund (on the full amount)
16 -30 days prior to stay - 75% refund (on the full amount)
More than 30 days prior to stay - 90% refund (on the full amount)
No refund for reservation between 20th December to 5th January.
Less than 72 hours or No Show: No Refund
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).
Change of Date Policy:
Change of date is only possible on 100% advance payment .
40% of the original booking cost will be added as postponement charges.
Some cancellation and refund policies are out of our tender:
Refund for hotel payment will follow the hotel�s cancellation policy
Train tickets cancellations will follow the Railways policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Our Liabilities & Limitations: Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges � by Govt of India, the same would be charged as extra.
Law & Jurisdiction For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Wayanad Silverwoods, will be under the exclusive jurisdiction of High Court of Kochi.

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The Use Of This Website Is Subject To The Following Terms Of Use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Wayanad Silverwoods's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority..

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Privacy Policy

Use of this site constitutes agreement with the following terms and conditions: Sterling Holiday Resorts Limited (herein after referred to as SHRL) maintains this web site (the "Site"). Please read these Terms of Use carefully before using this Site. By using this Site you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, you must not use this Site.
You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our Site. This Agreement constitutes the entire and only agreement between us and you with respect to the Site and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you must review this Agreement prior to using the Site.
SHRL is pleased to allow you to visit the site, print or download any content, graphic, form or document from the Site for your personal, non-commercial use with out any right to sell, redistribute, change or delete any such material. You may not modify the materials at this Site in any way or repost, republish, reproduce, publicly display, perform, assign, sublicense or prepare derivative works of or otherwise use the materials for any purpose except as expressly permitted under this Agreement. Copyright in the materials at this Site is owned by or used with permission SHRL and any unauthorized use of any materials at this Site may violate copyright, trade mark and other proprietary (including but not limited to intellectual property) legal rights of SHRL.
As a user of this Web Site you are granted a nonexclusive, nontransferable, revocable, limited license to access and use this Web Site and Content in accordance with these Terms of Use. Provider may terminate this license at any time for any reason.
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

II. DISCLAIMERS:

The information, materials and services provided at and accessible through this site are provided "as is", "as available" and, to the maximum extent permitted by applicable law, SHRL specifically does not make any warranties or representations as to the accuracy or completeness of any such materials. SHRL periodically adds changes, improves or updates the materials on this site with out any notice. Under no circumstances shall SHRL be liable for any loss , damage, liability or expenses incurred or suffered which is claimed to have resulted from the use of this site, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this site is at user’s sole risk
The information, materials and services provided at and accessible through this site may contain bugs, errors, viruses, problems or other limitations.

User specifically acknowledges and agrees that SHRL is not liable for any conduct of any user:

This site may contain advice, opinions and statements of various information providers and content providers. SHRL does not represent or endorse the accuracy or reliability of any advice, in no event shall SHRL be liable whatsoever for your use of any information, materials or services provided at or accessible through this site. in particular, but not as a limitation thereof, SHRL is not liable for any indirect, special, incidental or consequential damages (including damage for loss of business, loss of profits, litigation, or the like), whether or not reasonably foreseeable and even if SHRL has been advised of the possibility of such damages and regardless of the form of action, whether in contract, tort (including negligence), strict liability, arising under statute or otherwise. The negations of damages set forth above are fundamental elements of the basis of the bargain between SHRL and you. This site and the information would not be provided without such limitations.
As a condition of use of this site, User agrees to indemnify SHRL and its affiliates from any and all actions, claims, losses, damages, liabilities and expenses arising out of User’s use of this site, including without limitation any claims alleging facts that if true would constitute a breach by user of these terms and conditions. If User is dissatisfied with any material on this site or with any of terms and conditions of use of this site, user’s role and exclusive remedy is to discontinue using this site.

online payment:

The facility for online payment(s) through credit card/ net banking account(s) is available for select credit card and net banking account(s) only.
When making any online payment(s) through your credit card/ net banking account(s), You will be redirected to the Payment Gateway page. The Payment Gateway will redirect You to other website(s) maintained or controlled by third party(ies) (the "non- Sterling Holiday website(s)"). Sterling Holidays does not control the non-Sterling Holidays website(s) and is not responsible for any transactions on the non-Sterling Holidays website(s). Sterling Holidays is not responsible for, shall have no liability for and disclaims all warranties whatsoever expressed or implied related to the non-Sterling Holidays website, including without limitation any warranties related to performance, security, stability, or non-infringement of the title of the non-Sterling Holidays website(s) and website content or any controls downloaded from the non-Sterling Holidays website.
You are requested to use the Sterling Holidays transaction ID only for all queries made to the Sterling Holidays Customer Services helpline regarding online payment(s) made through your credit card/ net banking account(s).

LINKS TO OTHER WEB SITES:

LINKS TO OTHER WEB SITES:
The Site contains links to third-party Web sites. The link sites are not under control of SHRL. SHRL is not responsible for the content; accuracy or opinions expressed in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to use these links, you will be leaving our Site and accessing these third-party sites, and you do so at your own risk. SHRL does not make any representations about third-party Web sites; or information, products or materials found there; or any results that may be obtained from using them.
IV. SEVERABILITY:
If any provision of this Agreement is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of this Agreement will remain in force.

COPYRIGHT:

All material available on this web site is protected by copyright laws. Distribution of the material from the Web Site, for commercial purposes is prohibited. Domestic and International copyright and Trademark laws protect the entire Contents of the Site. You are expressly prohibited from modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing any material on this Site including text, graphics, code and/or software.

APPLICABLE LAW AND JURISDICTION:

This Site is administered by SHRL at its offices in India and this agreement will be interpreted and enforced in accordance with laws of India. Any action to enforce this agreement shall be brought in the High Courts located in India. You agree to submit to the non-exclusive jurisdiction of the courts of India in relation to any dispute relating to this Agreement.
VII. GENERAL:
SHRL reserves its exclusive right in its sole discretion to alter, limit or discontinue the site or any materials in any respect. SHRL shall have no obligation to take the needs of any User into consideration in connection therewith..

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CANCELLATION POLICY

Payments: For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA (Kerala) but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Law & Jurisdiction For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Wayanad Silverwoods, will be under the exclusive jurisdiction of High Court of Kochi.

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